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Critter Dust Privacy Policy

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Critter Dust ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (the "Site") or make a purchase from us.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Device Information: We collect information about the device you use to access the Site, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

  • Order Information: Information related to your purchases, such as product details, purchase date, and delivery information.

2. How We Use Your Information

We use the information we collect to:

  • Process Orders: To process your orders and payments, provide you with order confirmations, and arrange for shipping.

  • Communicate with You: To send you updates, respond to your inquiries, and provide customer support.

  • Improve Our Site: To analyze trends and improve our website, products, and services.

  • Marketing: To provide you with information or advertising related to our products or services, in line with your preferences.

3. Sharing Your Information

We may share your information with third parties to help us use your information as described above. For example, we use [Payment Processor] to process your payments and [Shipping Carrier] to fulfill your orders. We also use Google Analytics to help us understand how our customers use the Site.

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free. Please keep this in mind when disclosing any personal information to us.

5. Your Rights

If you are a resident of the European Economic Area (EEA), you have certain rights regarding your personal information, including the right to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us at the information provided below.

6. Cookies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Critter Dust
(828) 208-5577Info@critterdust.comP.O. Box 565, Burnsville, NC 28714

Critter Dust Accessibility Statement

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At Critter Dust, we are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to Support Accessibility

Critter Dust takes the following measures to ensure accessibility of our website:

  • Include accessibility throughout our internal policies: We ensure accessibility is part of our design and development process.

  • Assign clear accessibility targets and responsibilities: Our team is responsible for implementing accessibility improvements.

  • Employ formal accessibility quality assurance methods: We use automated tools and manual testing to ensure accessibility.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Critter Dust is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of the Critter Dust website. Please let us know if you encounter accessibility barriers:

  • Email: [Email Address]

  • Phone: [Phone Number]

  • Mailing Address: [Physical Address]

We try to respond to feedback within [timeframe, e.g., "5 business days"].

Compatibility with Browsers and Assistive Technology

The Critter Dust website is designed to be compatible with the following assistive technologies:

  • Browsers: The latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.

  • Screen Readers: Compatible with screen readers like JAWS, NVDA, and VoiceOver.

Technical Specifications

Accessibility of the Critter Dust website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of the Critter Dust website, there may be some limitations. Below is a description of known limitations and potential solutions:

  • User Comments: Comments from users may not be fully accessible. We monitor user comments and aim to address any issues promptly.

  • Third-Party Content: Some third-party content may not be fully accessible. We encourage users to contact us if they encounter issues.

Assessment Approach

Critter Dust assesses the accessibility of its website through the following approaches:

  • Self-evaluation: We conduct regular assessments of our website using both automated tools and manual testing to ensure ongoing compliance with accessibility standards.

Formal Complaints

We aim to respond to accessibility feedback within [timeframe, e.g., "5 business days"], and to propose a solution within [timeframe, e.g., "10 business days"]. If you are not satisfied with our response, you can contact us to escalate your complaint.

Contact Information:

Critter Dust
(828) 208-5577

Info@critterdust.com

P.O. Box 565, Burnsville, NC 28714

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